1. Order Adjustment & Cancellation

1.1 Order Changes

We begin processing orders shortly after they are placed to ensure timely delivery. For this reason, order details can only be modified within 06 hours of placing your order.

If you need to make changes, please contact us through our Contact Form within this timeframe.

You may request changes to:

  • Product variant

  • Shipping address

If the updated order increases the total value, additional payment will be required. If payment is not received within 48 hours, the order will be processed using the original details.

If the update reduces the order value, the price difference will not be refunded.

Please note that removing items may make your order ineligible for promotional offers.

1.2 Order Cancellation (Within 06 Hours)

Orders canceled within 06 hours of placement may be subject to payment processing fees, which are non-refundable if incurred.

1.3 Late Cancellation

Order cancellation is not allowed after 06 hours from the time of purchase.

If incorrect or insufficient information (such as an invalid shipping address) prevents order processing or delivery, we will contact you via your registered email. If we do not receive a response within the specified timeframe, the order may be canceled and a partial refund issued after deducting incurred processing and shipping costs, depending on the order status.

2. Replacement & Refund

2.1 Eligibility for Replacement or Refund

You may be eligible for a replacement or refund under the following conditions:

  • Your order has not been successfully delivered:

    • After 45–60 business days for Standard or Premium Shipping

    • After 60–90 business days for Eco Shipping

  • Your order has a quality issue, reported within 07 business days of the delivery date shown on tracking information

2.2 Required Proof for Claims

To help us resolve your request efficiently, please provide clear and complete evidence, including:

  • An unboxing video recorded upon receipt

  • Photo(s) showing quality issues or damaged parts

  • Photo(s) of the incorrect item received (if applicable)

  • Photo(s) of the size label and the item measured with a ruler (for size issues)

  • Photo(s) of the original shipping label

Incomplete documentation may delay or invalidate your request.

2.3 Processing Time

Once your request is approved via email:

  • Replacements will be processed within 07 business days

    • Tracking details will be provided within 7–10 business days

  • Refunds will be processed within 07 business days

    • Funds usually appear in your account within 3–5 business days, depending on your payment provider

3. Disclaimer

3.1 Customer Responsibility

You must provide accurate and complete information related to your order when requested. We reserve the right to suspend accounts or refuse support if fraudulent activity is detected or if required documentation is not provided.

3.2 Delivery Issues

We are not responsible for loss or delivery failure caused by:

  • Recipient absence

  • Incorrect or insufficient address

  • Package refusal

  • Theft after delivery

3.3 User Errors

Refunds or replacements will not be issued for errors made by the customer, including incorrect selection of size, color, or design.

3.4 Packaging Disclaimer

Some products may be folded during packaging to meet carrier requirements. Minor creases or wrinkles caused by packaging are not considered defects. To reduce creases, lay the product flat for 3–5 days after receipt.